Web Edition Support

Web Edition Support

Common Support Issues

I have a subscription, but I don't remember the URL.

Most users may log in to the Sanford Guide Web Edition here. DVA users may log in here.

 

My institution has a subscription, but I am being asked for a username and password.

Check with your subscriptions manager or medical librarian to ensure that your subscription is still active, and that your computer is correctly configured on your institution's network.

 

I have a subscription, but my credentials are not being accepted.

It is possible that your subscription has expired, and you may need to renew. While we send several e-mails as your subscription is nearing expiration, these sometimes end up in spam filters. Add "sanfordguide.com" to your white list or safe senders list to ensure that you receive these messages in the future. To renew your subscription, click here.

 

I have an app subscription. Does this include Web Edition access?

App and Web Edition subscriptions are sold separately, except for our discounted Sanford Guide All Access bundle, which includes access through the web and the Sanford Guide Collection app for iOS, Android, and Windows 10.

 

I bought a book. Can I access the Web Edition?

The Sanford Guide to Antimicrobial Therapy 2016 print guide includes a 60-day trial to the Sanford Guide Web Edition so that you can explore our digital content prior to making a purchase. Once this trial has expired, you will need to purchase a subscription to maintain access to our Sanford Guide digital content.

 

What sort of EHR integration is available?

The Sanford Guide Web Edition can be integrated into your EHR using the OpenInfobutton feature. Existing subscribers may contact us for details on how to set up your integration.

 

I have a content-related question.

The Sanford Guide prides itself on transparency and accessibility. If you have a question about our content, please send us a message!