Sanford Guide Collection Support

Sanford Guide Collection Support

Collection App No Longer Supported

The Sanford Guide Collection app was discontinued on October 18, 2021. The app will continue to be updated through November 30, but users of the Collection app should follow the instructions below to upgrade to our new platform as soon as possible.

 

How do I upgrade to the new app?

  1. Update your current app to the latest version
  2. Download the new Sanford Guide app (follow the link we provide in your old app)
  3. Log in with your Sanford Guide Cloud account*
  4. Delete the old app from your device

* If you see an error message saying "License installations have been exhausted," log into your account at https://account.sanfordguide.com/, select "Details" next to the Collection or All Access listing, and toggle "Enabled" to the "No" position for all your devices. This will free up installations for the new app.

 

Will there be a change in price?

  • Pricing for enterprise clients and for subscribers to Sanford Guide All Access will not change.
  • Our single-user pricing for Sanford Guide Collection will decrease by $20/year, or by $25/year if you continue to purchase directly from Sanford Guide (rather than from Apple or Google).

Have other questions about the upgrade to the new app?

Visit our New Apps FAQ page for detailed information.

Frequently Asked Questions

How do I use the Antibacterial Spectra of Activity?

  • For a brief tutorial on the customizable Spectra of Activity, please click here.

What operating systems are supported?

  • Sanford Guide Mobile Apps are supported on iOS and Android devices.

Can I use my Sanford Guide subscription on more than one device?

  • Yes! Your subscription includes a complimentary Sanford Guide Cloud account to make it easy to use your subscription on all your devices. Note that your subscription is for use by you alone. Sharing a subscription with others is a violation of your license agreement and may result in restrictions being placed on your subscription or revocation of your license.
  • You may install your subscription on no more than five devices. If you want to replace a device, open the app on your old device, select "Account" from the drop-down menu, and tap the "Remove content from this device" button.
  • Existing subscribers, manage your Sanford Guide account here.
  • Your Sanford Guide Cloud account will sync your bookmarks, notes, and preferences across all your devices.

Do you offer institutional licenses?

  • Yes! We offer username/password-authenticated, IP-authenticated, and e-mail-authenticated subscriptions for institutions of all sizes. Visit our Solutions page for details.