Information About our New Apps

Information About our New Apps

We've made it easier to use Sanford Guide!

Sanford Guide recently merged all of our mobile apps into a single "Sanford Guide" app. Subscribers now have access to the full suite of content when they upgrade to the new app. These changes simplify the installation process, eliminate confusion, and enable our team to update the app with new features and functionality with greater speed than ever. To ensure a smooth transition, we've answered some common questions below.

What has changed?

Many of our users have had to manage multiple Sanford Guide subscriptions and switch between apps depending on what condition they are treating. We have merged all of our apps into a single app, "Sanford Guide," which contains Antimicrobial, Hepatitis, and HIV/AIDS Therapy information. In addition to providing more features and functionality to most of our subscribers immediately, this also facilitates faster development of new features, and will also remove a great deal of confusion and administrative hassle for all of our clients.

 

How do I get the upgrade?

It depends on which app you currently use. If you're an Antimicrobial Therapy app subscriber, no action is required to receive the upgrade, but if you subscribe through Apple or Google, you'll still want to create a Sanford Guide Cloud account to back up and sync your bookmarks, notes, and preferences across your devices. Tap the "Account" button, and then "Access Sanford Guide Cloud Account" to get started! This takes less than two minutes to complete. In-app subscribers will also need to consent to the updated pricing in order for the app subscription to renew automatically.

 

In-app subscribers (who purchased from Google or Apple) to our HIV/AIDS Therapy and Hepatitis Therapy apps will need to follow these steps to upgrade (takes less than 5 minutes):

  1. Update your current app to the latest version
  2. Open the app you currently use to access Sanford Guide
  3. Follow the on-screen instructions to create a free Sanford Guide Cloud account
  4. Download the new Sanford Guide app (follow the link we provide in your old app)
  5. Log in with your Sanford Guide Cloud account*
  6. Delete the old app from your device

Subscribers to our our HIV/AIDS Therapy and Hepatitis Therapy apps who purchased directly from Sanford Guide will need to follow these steps to upgrade (takes less than 5 minutes):

  1. Update your current app to the latest version
  2. Download the new Sanford Guide app (follow the link we provide in your old app)
  3. Log in with your Sanford Guide Cloud account*
  4. Delete the old app from your device

Subscribers to our Collection app will need to follow these steps to upgrade (takes less than 3 minutes):

  1. Update your current app to the latest version
  2. Download the new Sanford Guide app (follow the link we provide in your old app)
  3. Sign in with your Sanford Guide Cloud account*
  4. Delete the old app from your device

* If you see an error message saying "License installations have been exhausted," log into your account at https://account.sanfordguide.com/, select "Details" next to the Collection or All Access listing, and toggle "Enabled" to the "No" position for all your devices. This will free up installations for the new app.

 

I have multiple subscriptions. How do I upgrade?

Follow the steps above on the app with the latest expiration date (you can find this information on the app's Account screen). Since our new app includes the Sanford Guide content from all of our old apps, you can delete all your old apps once you've downloaded the new one.

 

How will renewal work?

It depends on which product/s you subscribe to and how you currently subscribe. If you currently subscribe to multiple Sanford Guide apps, you will only need to renew once the last subscription has expired, and you'll only need a single subscription moving forward.


HIV/AIDS Therapy or Hepatitis Therapy

  • If you subscribe through Apple or Google, your subscription will not automatically renew. When you are approaching the expiration date for your subscription, we will email you with a link to renew at a discount, or you can wait for your subscription to expire and renew through Apple and Google at full price.
  • If you subscribe through Sanford Guide, we will email you with a link to renew at a discount starting one month prior to expiration.

Antimicrobial Therapy

  • If you subscribe through Apple or Google, they'll email you in advance of your renewal to remind you of the price and ask you to confirm that you want to renew. You may renew through Apple or Google at full price, or may renew at $5 off retail at our online store.
  • If you subscribe through Sanford Guide, we will email you with a link to renew at a discount starting one month prior to expiration.

Collection

  • We will email you with a link to renew at a discount starting one month prior to expiration.

All Access or Sanford Guide + infektiostandards

  • There will be no change to the renewal process.

Will there be a change in price?

Yes. Some of our users will see the cost of their subscriptions decrease significantly, while other users will see a modest price increase. The price of the new subscription will be $39.99 per year*, and we will be offering a $5.00 discount if you subscribe directly through Sanford Guide at our online store.

If you subscribe through Apple or Google, Apple or Google will send you multiple notices of the price change via email and your mobile device. In order for your automatic renewal to take place, you must agree to the price change. If you do not agree in advance of your expiration date, you will lose access to Sanford Guide and can then resubscribe through Apple or Google for $39.99/year or through Sanford Guide at $34.99/year.

 

*Prices may differ for clients outside the United States.

 

What is Sanford Guide Cloud?

Sanford Guide Cloud is a free service that:

  • Allows you to view and manage your subscriptions
  • Allows you to manage your communications preferences
  • Allows you to sign in to the app from any device (iOS or Android)
  • Saves your usage data (if you opt in)
  • Backs up and syncs your bookmarks, notes, and preferences

Learn more about Sanford Guide Cloud and how to sign up here.

 

Will you sell my data or use it to target ads?

Absolutely not! We value your privacy and hate spam. Our collection of your data is governed by our Privacy Policy. Your data will only be used to help us optimize your experience, to provide you with evidence of use for auditing or expense justification purposes, and if you get your subscription from your employer, to help them optimize their antimicrobial stewardship efforts. You can view and download your usage at any time through a link on the app's Account screen. You also have the ability to opt into or out of our marketing emails, which we limit to one per month (at most).

How do I know whether I purchased through Apple, Google, or Sanford Guide?

As you may be aware, both Apple and Google charge us substantial fees for subscriptions sold through their stores. Moving forward, discounted subscriptions will be available by purchasing directly from the Sanford Guide store (vs in-app through Apple or Google). At present, auto-renewing subscriptions are available only through Apple and Google, though we hope to offer this feature to direct purchases in the future.

 

Download the current versions of the app that guide you through the upgrade process. Once you're on the new app, go to the Account screen and if you see "Manage Subscription. Tap to manage in App Store," this means your subscription is through Apple or Google.

I still have questions. Can you help me?

Of course! Please feel free to give us a call during business hours (M-F, 9-5 US ET) or use this form to contact tech support and we'll get back to you within 24 hours. We want to make sure that this upgrade is easy for all of our customers, so do not hesitate to contact us if you have questions.